Shipping & Returns

Purchases can be returned or products can be exchanged from the Kids online store within 3 days from the date of receipt.
Returned products must be in the same condition in which they were received and in their original packaging (original box). For health and safety reasons, the following items cannot be returned: underwear, perfumes, accessories, bags, hair accessories, socks, belts, shoe cleaner, and hats.
For shoe returns, the shoes must be in good condition and show no signs of use. It is preferable to try them on a carpeted surface.
Gifted products can only be returned by refunding the amount paid to the customer who originally made the purchase.
For returns or exchanges, please follow the steps below:
1- The customer is required to inform us of the product they wish to return or exchange by contacting customer service via WhatsApp.
Number: 966560733569
Or via email:
podium@algarawigroup.sa
2- The customer will receive an email from the shipping company containing the shipment tracking number.
3- The customer should contact the delivery company and coordinate with them to collect the shipment from the customer's location.
4- Please keep a copy of the shipment tracking number so you can follow the delivery process of the parcel.
5- Once the shipment arrives, we will inspect the products to ensure that they meet the above-mentioned conditions within 7-14 days.
6- We will process the refund of the paid amount after deducting the shipping cost as soon as possible.
7- The amount will be refunded to the customer using the same payment method. If the payment was made by credit card, the amount will be refunded to the same card used for payment.
8- Please contact customer service in case you wish to cancel the order.
9- If the order is cancelled after it has already been shipped, please do not accept the parcel. We will refund the amount once the shipment is returned to us, after deducting the shipping costs.